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We protect your products all the way.
Lucky Venus is well aware of your high standards for product quality and service, so we are committed to providing you with a full range of after-sales service guarantees to ensure that you can rest assured at every step of your purchase and use. No matter what after-sales problems you encounter, you only need to contact us, and our customer service team will respond within 12 hours on weekdays and provide you with professional solutions. If you have any questions or need operational guidance during use, our technical team will provide detailed usage tutorials or on-site video tutorials to help you get started easily and ensure the maximum effectiveness of the product.
Sincerely thank you for your trust and support, we look forward to establishing a long-term and stable cooperative relationship with you and growing and developing together!
Lucky Venus has established long-term cooperation with many international logistics companies to ensure that your order can arrive quickly and safely. We will also send you the shipping information as soon as possible and always pay attention to your order status to ensure that each batch of goods can be shipped smoothly and delivered in time. If there are any problems during transportation, please feel free to contact our customer service team and we will help solve them as soon as possible.
Lucky Venus is committed to providing high-quality goods and services, and we also attach great importance to our customers' purchasing experience. If the goods you received have obvious quality problems, such as damage, malfunction or discrepancy with the order, please submit a return request through the customer service hotline, email or online customer service, and provide the order number, problem description, relevant pictures or videos. Our after-sales team will process your return request within 2 working days. After receiving the return application, we will review the reason for the return and confirm the return eligibility. If the return conditions are met, we will provide you with a return address or arrange a pickup service. The returned goods must be intact, unused, undamaged and accompanied by the original packaging and all accessories. If you have any questions or need further help, please contact us in time.
